Shipping
We have a mixture of pre-printed stock and stock that is printed on demand (which minimises waste). If the product you’ve ordered is pre-printed and in stock, we will ship your product within 5 business days of receiving your order. If your product is printed on demand, or is a mixture of both, we will ship within 10 business days of receiving your order. We will keep you updated so that you can have peace of mind once your parcel is on its way!
The default shipping option for domestic orders of gift cards is postage as a regular letter (without tracking) at the following flat rates:
for 1-10 cards, AU$3.00
for 11-20 cards, AU$5.50
Various other shipping options are available at check-out, including Express Post, International and Package options.
returns
Didn’t love what you ordered? While we don’t offer ‘change of mind’ returns, our store is happy to accept online returns where the product has not met one of the consumer guarantees set out in the Australian Consumer Law (See https://www.accc.gov.au/consumers/buying-products-and-services/consumer-rights-and-guarantees). We will accept returns for those reasons and provide a full refund, exchange for an item of equal value, or store credit. Items must be returned in undamaged and clean condition, and in their original product packaging (but not original shipping packaging).
To make a return, please email bonjour@cvpublications.com or using our contact form available on our website and provide us with your order number and the reason you wish to return the product. We’ll help you process your return and provide a free shipping label for your purchased item. Simply repackage your item and drop it off at the post office. Once we receive your return, please allow 3-5 business days for processing. If your return is accepted and you have selected to receive a full refund, please allow 3-5 business days for a refund to appear on your original method of payment.